Shipping Policy

SHIPMENT PROCESSING TIME

Smaller, non-furniture items will be dispatched within 3 working days of order placement via a 48-hour service.

Immediately available vanity units are shipped within 7 days of us accepting the details you provide for the position of cuts in the countertop for your tap and/or basin. Standard handmade Furnewal vanity units are built individually and are subject to longer lead times, which are kept up to date in the website banner and in a box under the 'Add to Cart' button. Please contact us at hello@furnewal.com for any further questions.

Bespoke customisations may add extra processing time. Please enquire at hello@furnewal.com to discuss.

SHIPPING RATES & DELIVERY ESTIMATES

All furniture shipments to the UK mainland will be delivered within 1-5 working days of dispatch, we will ask you for a preferred day to receive the item and will do our best to accommodate this or agree an an alternative with you. Shipping is free for UK mainland orders over £500. For the Scottish Highlands, UK Islands, and Northern Ireland, please contact us for a shipping quote, as additional costs will apply. Overseas shipping may be possible—please contact us to discuss.

MISSED FURNITURE DELIVERIES

If, for any reason, the agreed delivery time is missed or you fail to acknowledge the courier to accept delivery, the unit will be returned to a central distribution hub. Redelivery will incur a fee that depends on location but will range from £70 to £100.

Last update: 16th March 2025