Returns & Cancellations Policy
We have a 28-day return policy on non furniture items, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org.
You can always contact us for any return questions at email@example.com.
Damages and issues
If you notice any damage after delivery this must be reported within 48 hours and supported with photographic evidence so we can see the damage, we will then arrange collection to fix the issue (the item will need wrapping back up in its original packaging to ensure it arrives back to us safely).
With Furnewal handmade vanity units or customised reclaimed units, if you wish to return it for any other reason, as all of our furniture is made-to-order or customised as per your specification, a minimum 50% restocking charge will apply to cover build time and material costs. You will also be required to cover the cost of collection at £100.
If you wish to cancel your order for any reason this must be done with 48 hours of purchase. If the order is cancelled after this, then the same restocking charges as above will apply. The reason for this is because we begin production of that unit immediately and as all of our furniture is made-to-order, the frame for that design may not be re-workable or re-sellable.
On the rare occasion that we are unable to make sufficient contact with you, on the details provided at the point of sale, to complete the vanity unit, we may have no choice but to cancel your order. At the point of the lead time expiring your vanity unit will be fully built so a cancellation fee of at least 50% of the total unit cost will apply. Basins, taps, wastes and other items will receive a full refund.
To arrange a return or cancellation please email us at firstname.lastname@example.org or call or send us a WhatsApp to 07500 873 973.
We will notify you once we’ve received and inspected your return, and let you know if the refund amount was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.